Refund policy
Return & Refund Policy
We want you to love what you receive. If something’s not right, here’s how we handle it - clear, fair, no unnecessary drama.
Returns
You can request a return within 30 days of receiving your order.
To be eligible:
- The item must be unworn, unused, and in original condition
- It must be returned in its original packaging
- Proof of purchase (order confirmation) is required
Free Return Shipping
We offer free return shipping for eligible returns.
Once your return is approved, you’ll receive instructions on how to send the item back.
No Restocking Fees
We don’t charge any restocking fees. What you see is what you pay — no hidden nonsense.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery:
📧 channeling.inc@shamanicneedles.com
Include:
- Order number
- Description of the issue
- Photos
We’ll fix it fast.
Refunds
Once we receive and inspect your return:
- You’ll be notified about approval
- If approved, the refund will be issued to your original payment method
Processing time depends on your bank or payment provider.
Exchanges
We don’t process direct exchanges.
If you want a different size or item:
- Return the original item
- Place a new order
Simple and faster.
Contact
Questions? Reach out:
📧 channeling.inc@shamanicneedles.com